Services & Support

Overview

At STEQ America, our commitment to clients doesn’t end with the delivery of equipment — it begins there. Through our dedicated Service Team, we provide exceptional, personalized after-sales support tailored to the unique requirements of each client’s processes, products, and operational goals.

With a team of US-based in-house experts, we deliver responsive, knowledgeable assistance — whether it’s technical guidance, troubleshooting, or comprehensive lifecycle support.

More than a provider, we are a partner invested in your continued success.

Equipment and Process Expertise

cGMP Washers

Aseptic Transfer Systems and Supporting Equipment

Automated Inspections Solutions

Scalable Blow-Fill-Seal Equipment

Isolator Technology

Aseptic Fill-Finish Machines

cGMP Steam Sterilizers

Flammable Material Storage Solutions

Equipment Installation Services

Unpacking, inspection & packing removal
Equipment transport and positioning
Assembly, startup, commissioning
Supervision of site enlisted labor

Project Management

Experienced project management on hand from ‘cradle to grave’
Technical evaluation and suggested guidance from SMEs
Detailed communication and written coordination
Door to door shipping and logistics management

Documentation

Vendor standard validation protocols including:
- DQ, FDS, HDS, FAT, SAT, IQ, OQ
Assistance with customization of bespoke validation protocols
Authoring of draft protocols for client specific validation documentation

Consulting

Process flow review, consultation, and development
Equipment recommendations based on process analysis
Authoring of draft SOPs
Parts-to-wash cataloging, analysis for cGMP washer basket design
3D scanning of parts-to-wash and 3D modeling
Validation process development

Validation Support Activities

Execution of factory SAT, IQ, OQ
Washer cycle development guidance
Execution support for client specific PQ protocols
Riboflavin testing

Calibration Services

Tracked calibration services
Draft calibration SOP development

Maintenance and Repair

Expert factory-trained technicians
Equipment support via phone, email, and in person intervations
Spare parts supply
Preventive and Corrective Maintenance contracts
Emergency Repair call-out service

Equipment and Process Training

Operator specific training on equipment functionality
System startup/shut down
Parameters/settings establishment
Maintenance and basic troubleshooting training
Extended validation training – Specialized training for validation engineers and managers.
In depth analysis of:
- Cycle parameters
- Machine settings (not cycle specific)
- Alarm setpoints
- Cycle stage process flow

From our media center

Meet STEQ America at ISPE-CaSA Tech Show

STEQ America at ISPE CaSA Tech Show 2026! Visit us at Booth #1743 to explore advanced European equipment, connect with industry leaders, and discover solutions shaping the future of pharma and biotech.

STEQ America at ISPE Boston 2025

STEQ America is heading to ISPE Boston 2025! Visit us at Booth #E178 to explore advanced European equipment, connect with industry leaders, and discover solutions shaping the future of pharma and biotech.

Let’s Connect at analytica USA

We’re excited to be part of the inaugural edition of analytica USA, joining forces with our longtime partner Düperthal to showcase next-generation safety and storage solutions for laboratory environments. From September 10 to 12, 2025, visit us at the Greater Columbus Convention Center – Hall B, Booth #1510, and explore our latest technologies for the secure handling of hazardous substances and lithium-ion batteries.

We partner with top manufacturers including

Dueperthal

Bonfiglioli

Brevetti Angela

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