Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers
cGMP Steam Sterilizers
Hydrogen Peroxide (VHP) Decontamination Systems
Isolator Technology
Sterile Transfer Solutions and Supporting Equipment
Flammable Material Storage Solutions
Equipment Installation Services
  • Unpacking, inspection & packing removal
  • Equipment transport and positioning
  • Assembly, startup, commissioning
  • Supervision of site enlisted labor
Project Management
  • Experienced project management on hand from ‘cradle to grave’
  • Technical evaluation and suggested guidance from SMEs
  • Detailed communication and written coordination
  • Door to door shipping and logistics management
Documentation
  • Vendor standard validation protocols including:
    • DQ, FDS, HDS, FAT, SAT, IQ, OQ
  • Assistance with customization of bespoke validation protocols
  • Authoring of draft protocols for client specific validation documentation
Consulting
  • Process flow review, consultation, and development
  • Equipment recommendations based on process analysis
  • Authoring of draft SOPs
  • Parts-to-wash cataloging, analysis for cGMP washer basket design
  • 3D scanning of parts-to-wash and 3D modeling
  • Validation process development
Validation Support Activities
  • Execution of factory SAT, IQ, OQ
  • Washer cycle development guidance
  • Execution support for client specific PQ protocols
  • Riboflavin testing
Calibration Services
  • Tracked calibration services
  • Draft calibration SOP development
Maintenance and Repair
  • Expert factory-trained technicians
  • Equipment support via phone, email, and in person intervations
  • Spare parts supply
  • Preventive and Corrective Maintenance contracts
  • Emergency Repair call-out service
Equipment and Process Training
  • Operator specific training on equipment functionality
  • System startup/shut down
  • Parameters/settings establishment
  • Maintenance and basic troubleshooting training
  • Extended validation training – Specialized training for validation engineers and managers.
  • In depth analysis of:
    • Cycle parameters
    • Machine settings (not cycle specific)
    • Alarm setpoints
    • Cycle stage process flow

From our media center

Discover the essential pharmaceutical packaging solutions for freeze-dried products, from vials to dual-chamber syringes, ensuring product stability, sterility, and ease of use. Learn about quality control methods like Headspace Gas Analysis, Automated Visual Inspection, and Pressure Decay to protect patient safety and meet USP standards.

STEQ America and PIERCAN new partnership

We are thrilled to present our new partnership with PIERCAN, the leader in containment gloves, setting the standard for quality and responsiveness. Ideal for use in Isolators, RABS, Biosafety Cabinets, and Glove Boxes.

32nd Annual ISPE DVC Symposium & Exhibition

We are excited to announce that STEQ America will be participating in the 32nd ISPE DVC Annual Symposium & Exhibition, alongside our esteemed partners, IWT Pharma and TEMA Sinergie.

We partner with top manufacturers including

iwt

Tema Sinergie

castus

BMT

Bonfiglioli

Piercan

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