Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers
cGMP Steam Sterilizers
Hydrogen Peroxide (VHP) Decontamination Systems
Isolator Technology
Sterile Transfer Solutions and Supporting Equipment
Flammable Material Storage Solutions
Equipment Installation Services
  • Unpacking, inspection & packing removal
  • Equipment transport and positioning
  • Assembly, startup, commissioning
  • Supervision of site enlisted labor
Project Management
  • Experienced project management on hand from ‘cradle to grave’
  • Technical evaluation and suggested guidance from SMEs
  • Detailed communication and written coordination
  • Door to door shipping and logistics management
Documentation
  • Vendor standard validation protocols including:
    • DQ, FDS, HDS, FAT, SAT, IQ, OQ
  • Assistance with customization of bespoke validation protocols
  • Authoring of draft protocols for client specific validation documentation
Consulting
  • Process flow review, consultation, and development
  • Equipment recommendations based on process analysis
  • Authoring of draft SOPs
  • Parts-to-wash cataloging, analysis for cGMP washer basket design
  • 3D scanning of parts-to-wash and 3D modeling
  • Validation process development
Validation Support Activities
  • Execution of factory SAT, IQ, OQ
  • Washer cycle development guidance
  • Execution support for client specific PQ protocols
  • Riboflavin testing
Calibration Services
  • Tracked calibration services
  • Draft calibration SOP development
Maintenance and Repair
  • Expert factory-trained technicians
  • Equipment support via phone, email, and in person intervations
  • Spare parts supply
  • Preventive and Corrective Maintenance contracts
  • Emergency Repair call-out service
Equipment and Process Training
  • Operator specific training on equipment functionality
  • System startup/shut down
  • Parameters/settings establishment
  • Maintenance and basic troubleshooting training
  • Extended validation training – Specialized training for validation engineers and managers.
  • In depth analysis of:
    • Cycle parameters
    • Machine settings (not cycle specific)
    • Alarm setpoints
    • Cycle stage process flow

From our media center

2023 ISPE Annual Meeting & Expo

Discover the future of pharmaceutical science and manufacturing at the 2023 ISPE Annual Meeting & Expo. Join us in Las Vegas, NV as we embark on a journey focused on excellence, modernization, and harmonization in the pharmaceutical industry worldwide.

STEQ America at 2023 PDA Pharmaceutical Microbiology Conference

Our team is eager to meet you to share ideas at 2023 PDA Pharmaceutical Microbiology Conference. Step into the Future of Microbiology with STEQ America LLC. and our partner Tema Sinergie.

STEQ America Announces Partnership with Bonfiglioli Engineering

STEQ America, a prominent name in providing cutting-edge solutions for quality control and process optimization in the Pharma/Biotech markets, is thrilled to announce its strategic partnership with Bonfiglioli Engineering, the worldwide leader in delivering top-notch quality control solutions for various packaging requirements across industries.

We partner with top manufacturers including

Tema Sinergie

castus

BMT

Bonfiglioli

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