Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers
cGMP Steam Sterilizers
Hydrogen Peroxide (VHP) Decontamination Systems
Isolator Technology
Sterile Transfer Solutions and Supporting Equipment
Flammable Material Storage Solutions
Equipment Installation Services
  • Unpacking, inspection & packing removal
  • Equipment transport and positioning
  • Assembly, startup, commissioning
  • Supervision of site enlisted labor
Project Management
  • Experienced project management on hand from ‘cradle to grave’
  • Technical evaluation and suggested guidance from SMEs
  • Detailed communication and written coordination
  • Door to door shipping and logistics management
Documentation
  • Vendor standard validation protocols including:
    • DQ, FDS, HDS, FAT, SAT, IQ, OQ
  • Assistance with customization of bespoke validation protocols
  • Authoring of draft protocols for client specific validation documentation
Consulting
  • Process flow review, consultation, and development
  • Equipment recommendations based on process analysis
  • Authoring of draft SOPs
  • Parts-to-wash cataloging, analysis for cGMP washer basket design
  • 3D scanning of parts-to-wash and 3D modeling
  • Validation process development
Validation Support Activities
  • Execution of factory SAT, IQ, OQ
  • Washer cycle development guidance
  • Execution support for client specific PQ protocols
  • Riboflavin testing
Calibration Services
  • Tracked calibration services
  • Draft calibration SOP development
Maintenance and Repair
  • Expert factory-trained technicians
  • Equipment support via phone, email, and in person intervations
  • Spare parts supply
  • Preventive and Corrective Maintenance contracts
  • Emergency Repair call-out service
Equipment and Process Training
  • Operator specific training on equipment functionality
  • System startup/shut down
  • Parameters/settings establishment
  • Maintenance and basic troubleshooting training
  • Extended validation training – Specialized training for validation engineers and managers.
  • In depth analysis of:
    • Cycle parameters
    • Machine settings (not cycle specific)
    • Alarm setpoints
    • Cycle stage process flow

From our media center

32nd Annual ISPE DVC Symposium & Exhibition

We are excited to announce that STEQ America will be participating in the 32nd ISPE DVC Annual Symposium & Exhibition, alongside our esteemed partners, IWT Pharma and TEMA Sinergie.

Join us at INTERPHEX 2024

We’re excited to share the latest innovations and cutting-edge solutions in our industry. Don’t miss the chance to visit us at booth #1643 and discover how we’re raising the standard in the pharmaceutical industry and building lasting partnerships.

2024 PDA Annual Meeting

Join us at sunny Long Beach, CA to explore our latest innovations, engage with industry experts, network with peers, and learn how we can streamline your processes for efficiency.

We partner with top manufacturers including

Tema Sinergie

castus

BMT

Bonfiglioli

Connect with STEQ America

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