Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers

cGMP Steam Sterilizers

Hydrogen Peroxide (VHP) Decontamination Systems

Isolator Technology

Sterile Transfer Solutions and Supporting Equipment

Flammable Material Storage Solutions

Equipment Installation Services

Unpacking, inspection & packing removal
Equipment transport and positioning
Assembly, startup, commissioning
Supervision of site enlisted labor

Project Management

Experienced project management on hand from ‘cradle to grave’
Technical evaluation and suggested guidance from SMEs
Detailed communication and written coordination
Door to door shipping and logistics management

Documentation

Vendor standard validation protocols including:
- DQ, FDS, HDS, FAT, SAT, IQ, OQ
Assistance with customization of bespoke validation protocols
Authoring of draft protocols for client specific validation documentation

Consulting

Process flow review, consultation, and development
Equipment recommendations based on process analysis
Authoring of draft SOPs
Parts-to-wash cataloging, analysis for cGMP washer basket design
3D scanning of parts-to-wash and 3D modeling
Validation process development

Validation Support Activities

Execution of factory SAT, IQ, OQ
Washer cycle development guidance
Execution support for client specific PQ protocols
Riboflavin testing

Calibration Services

Tracked calibration services
Draft calibration SOP development

Maintenance and Repair

Expert factory-trained technicians
Equipment support via phone, email, and in person intervations
Spare parts supply
Preventive and Corrective Maintenance contracts
Emergency Repair call-out service

Equipment and Process Training

Operator specific training on equipment functionality
System startup/shut down
Parameters/settings establishment
Maintenance and basic troubleshooting training
Extended validation training – Specialized training for validation engineers and managers.
In depth analysis of:
- Cycle parameters
- Machine settings (not cycle specific)
- Alarm setpoints
- Cycle stage process flow

From our media center

STEQ America and PIERCAN new partnership

We are thrilled to present our new partnership with PIERCAN, the leader in containment gloves, setting the standard for quality and responsiveness. Ideal for use in Isolators, RABS, Biosafety Cabinets, and Glove Boxes.

32nd Annual ISPE DVC Symposium & Exhibition

We are excited to announce that STEQ America will be participating in the 32nd ISPE DVC Annual Symposium & Exhibition, alongside our esteemed partners, IWT Pharma and TEMA Sinergie.

Join us at INTERPHEX 2024

We’re excited to share the latest innovations and cutting-edge solutions in our industry. Don’t miss the chance to visit us at booth #1643 and discover how we’re raising the standard in the pharmaceutical industry and building lasting partnerships.

We partner with top manufacturers including

iwt

Bonfiglioli

Piercan

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