Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers

cGMP Steam Sterilizers

Hydrogen Peroxide (VHP) Decontamination Systems

Isolator Technology

Sterile Transfer Solutions and Supporting Equipment

Flammable Material Storage Solutions

Equipment Installation Services

Unpacking, inspection & packing removal
Equipment transport and positioning
Assembly, startup, commissioning
Supervision of site enlisted labor

Project Management

Experienced project management on hand from ‘cradle to grave’
Technical evaluation and suggested guidance from SMEs
Detailed communication and written coordination
Door to door shipping and logistics management

Documentation

Vendor standard validation protocols including:
- DQ, FDS, HDS, FAT, SAT, IQ, OQ
Assistance with customization of bespoke validation protocols
Authoring of draft protocols for client specific validation documentation

Consulting

Process flow review, consultation, and development
Equipment recommendations based on process analysis
Authoring of draft SOPs
Parts-to-wash cataloging, analysis for cGMP washer basket design
3D scanning of parts-to-wash and 3D modeling
Validation process development

Validation Support Activities

Execution of factory SAT, IQ, OQ
Washer cycle development guidance
Execution support for client specific PQ protocols
Riboflavin testing

Calibration Services

Tracked calibration services
Draft calibration SOP development

Maintenance and Repair

Expert factory-trained technicians
Equipment support via phone, email, and in person intervations
Spare parts supply
Preventive and Corrective Maintenance contracts
Emergency Repair call-out service

Equipment and Process Training

Operator specific training on equipment functionality
System startup/shut down
Parameters/settings establishment
Maintenance and basic troubleshooting training
Extended validation training – Specialized training for validation engineers and managers.
In depth analysis of:
- Cycle parameters
- Machine settings (not cycle specific)
- Alarm setpoints
- Cycle stage process flow

From our media center

Join us at INTERPHEX 2024

We’re excited to share the latest innovations and cutting-edge solutions in our industry. Don’t miss the chance to visit us at booth #1643 and discover how we’re raising the standard in the pharmaceutical industry and building lasting partnerships.

2024 PDA Annual Meeting

Join us at sunny Long Beach, CA to explore our latest innovations, engage with industry experts, network with peers, and learn how we can streamline your processes for efficiency.

2024 ISPE-CaSA 31st Annual Tech Show

Explore the forefront of pharmaceutical science and manufacturing during the 2024 ISPE-CaSA 31st Annual Tech Show. Immerse yourself in Raleigh, NC, as we delve into a transformative journey centered on excellence, modernization, and global harmonization within the pharmaceutical industry.

We partner with top manufacturers including

Bonfiglioli

Cookie	Type	Duration	Description
__cfduid	1	11 months	The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address d apply security settings on a per-client basis. It doesnot correspond to any user ID in the web application and does not store any personally identifiable information.
cookielawinfo-checkbox-necessary	0	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessary	0	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
PHPSESSID	0		This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	0	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Type	Duration	Description
_fbp	0	2 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
fr	1	2 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
IDE	1	2 years	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
VISITOR_INFO1_LIVE	1	5 months	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.

Cookie	Duration	Description
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
GPS	30 minutes	This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location
hubspotutk	1 year	This cookie is used by hubspot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.

Cookie	Type	Duration	Description
_gat	0	1 minute	This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.
YSC	1		This cookies is set by Youtube and is used to track the views of embedded videos.